COMMUNICATION IN SECURITY
Private security involves various fields of operation and can often be unpredictable, requiring the agent to be able to adapt to different types of situations and encounters. One of the keys to this know-how is communication.
An approach that focuses on a judgmental and accusatory tone can quickly lead to escalating conflicts. Non-violent communication is a respectful way of approaching an encounter, creating a climate of understanding and motivating cooperation. The security guard observes objectively and without judgment, expressing his or her own feelings without being critical of the other person. He makes clear and concrete requests, specifying what he would like the other person to do, without using threats or blackmail. Whether with strangers, colleagues or clients, non-violent communication allows for more effective and constructive communication. It promotes collaboration through clear and respectful expressions and careful listening.
Sometimes, the security guard finds himself intervening in a difficult situation, such as an altercation. Sometimes the people involved are under the influence of alcohol or illegal substances. In these cases, non-violent communication can be used to defuse the situation. It can help calm emotions, establish effective communication, and seek to understand the points of view of those involved in order to find a peaceful solution. By incorporating the principles of nonviolent communication into the training of security guards, they learn to communicate more effectively with the people they protect, work as a team, and resolve conflicts constructively.
In security, body language can play an important role. Whether intentional or not, it conveys non-verbal messages that can be perceived as reassuring or threatening. Body language is an important part of human communication, and manifests itself in many ways. Eye contact is an important tool for monitoring movement and detecting suspicious behavior. It can be reassuring or intimidating. Facial expression mirrors our emotions. By showing a calm expression, it can help to calm a situation. Body posture can give a sense of confidence and security to people, and also allows the officer to be ready to react if needed. Hand gestures can be important tools for conveying messages such as non-verbal communication with co-workers, or showing directions. Body language can then be applied strategically to convey messages and establish a reassuring presence.
Today's world is becoming increasingly multicultural, and Switzerland is no exception. In Lausanne, as well as in the rest of the Lake Geneva region, where Altras Sécurité SA is located, a large number of students, tourists, expatriates and many other people speak foreign languages, live and move around.
Being multilingual in the security field is therefore an important asset, and can even be crucial. Being able to communicate with people in their native language makes for better, faster and more efficient understanding. The ability to speak multiple languages can make a difference in solving security problems or helping in emergency situations. In addition, being multilingual can help enhance the confidentiality and security of information by avoiding misinterpretations or misunderstandings that could endanger the safety of people or property.
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